Store Policy | Devine Solstice

Disclaimer Notice

Handcrafted Nature of Candles: Our candles are individually handcrafted, and as such, each candle is unique. Variations in color, texture, and imperfections are natural and inherent to the beauty of handmade products. No two candles will be exactly alike.
Natural Soy Wax: We use natural soy wax in our candles, which has a lower melting point than paraffin wax. In warmer climates or during transit in hot weather, candles may arrive with softened or slightly melted wax. This does not affect the quality or performance of the candle. Please store candles in a cool, dry place away from direct sunlight.
Crystals and Healing: We believe in the metaphysical properties of crystals and stones, but we are not medical professionals. Crystals are not a substitute for medical treatment or advice from a licensed healthcare professional. Please consult your healthcare provider regarding any medical concerns.

Thank you for shopping with us! Please review our return policy below:

All Sales Are Final: We do not accept returns or exchanges for any reason other than receiving a damaged item.
Damaged Items: If you receive a damaged item or the wrong item, please contact our customer service within seven (7) days of receiving your order.
Resolution: We will be happy to assist you in resolving the issue with your damaged item. Please contact our customer service team at info@devinesolstice.com with your order number and details of the damage.
Contact Us: If you have any questions regarding our return policy or need assistance, please don't hesitate to contact us. We are here to help!

Thank you for your understanding and cooperation.

Processing Time: Orders typically ship within 1-7 business days from the date of purchase. Please note that this is an estimated processing time and can vary depending on order volume and product availability.
Shipping Responsibilities and Limitations: Customers are responsible for all shipping and handling charges, as well as any applicable taxes, associated with their orders. It is the customer's responsibility to ensure that all shipping information provided is accurate and complete. Our company cannot be held liable for any delays or losses caused by incorrect or incomplete shipping addresses provided by the customer. Currently, we only ship within the United States, excluding Puerto Rico. We apologize for any inconvenience this may cause and are working to expand our shipping capabilities in the future.
Delivery Estimates: Once your order has shipped, delivery times may vary depending on your location and chosen shipping method. You will receive a tracking number via email to monitor the status of your shipment.